Privacy Policy

At Premium Chimneys, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our fireplace and chimney services.

Information We Collect

We collect personal information to provide you with the best possible service. The types of information we may collect include:

• Contact Information: Name, email address, phone number, and physical address when you request services or submit inquiries.
• Service-Related Information: Details of the services you request, such as appointment dates, service history, and feedback.
• Payment Information: Billing details, such as credit card information, when you make payments for our services.
• Website Usage Information: Data such as your IP address, browser type, and browsing activity on our site, collected through cookies and other tracking technologies.

How We Use Your Information

The personal information we collect is used for the following purposes:

• To provide and fulfill the services you request, such as scheduling appointments and processing payments.
• To communicate with you regarding your service requests, promotional offers, and updates about our company.
• To improve our website and services based on your feedback and browsing patterns.
• To comply with legal obligations and resolve disputes.

How We Share Your Information

We do not sell your personal information. However, we may share your information in the following cases:

• Service Providers: We may share your data with third-party service providers who assist us in delivering services, such as payment processors or subcontractors.
• Legal Obligations: We may disclose personal information if required by law, such as in response to subpoenas or legal investigations.
• Business Transfers: If our business undergoes a merger, acquisition, or sale, your information may be transferred as part of the business transaction.

Security of Your Information

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no system for data transmission or storage can be guaranteed to be 100% secure.

SMS / Text Messaging

By providing your phone number to Premium Chimneys during booking, service requests, or payment, you consent to receive SMS (text) messages from us related to your service, including appointment confirmations, service updates, payment receipts, and post-service feedback requests.

• Message frequency: Varies based on your service activity. Typically 1–4 messages per service.
• Message and data rates: May apply depending on your mobile carrier plan.
• Opt-out: You may opt out at any time by replying STOP to any text message. You may also reply HELP for assistance or contact us at hello@premiumchimneys.com.
• No sharing for marketing: We do not share your phone number or SMS consent with third parties for marketing purposes.

Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and ask for corrections if it is inaccurate.
• Deletion: You can request that we delete your personal information, subject to certain exceptions, such as compliance with legal obligations.
• Opt-Out: You may opt out of marketing emails by following the unsubscribe instructions in our emails. You may opt out of SMS messages at any time by replying STOP to any text. You may contact us directly at hello@premiumchimneys.com for any opt-out assistance.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. These help us analyze website traffic and improve our services. You may adjust your browser settings to refuse cookies, though doing so may affect certain features of the website.

Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of these third-party sites, and we recommend reviewing their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or in legal requirements. Updates will be posted on this page, and we encourage you to review the policy regularly.